Question 1

Do I need Pilates experience to start?

Accepted Answer

No. Most of my clients are completely new to Reformer Pilates, or returning after a break. Every session is tailored to your ability, with exercises adjusted so you feel confident and supported as you build strength.

Question 2

What should I expect in a small group session?

Accepted Answer

A maximum of 4 clients per class, so you get real attention rather than getting lost in a crowd. I guide every exercise and adjust it to suit each body in the room, even within a group setting.

Question 3

I'm returning after injury, surgery, or time away from exercise — is that okay?

Accepted Answer

Yes, and it's actually who I work with most. We start with a consultation so I understand your body and history, then build a plan that moves you forward safely.

Question 4

What should I wear, and do I need to bring anything?

Accepted Answer

Comfortable, fitted clothing you can move in, and grip socks (Reformer machines require them). No other equipment needed — everything else is provided. (The studio has a selection of quality grip socks you can purchase at a reasonable price).

Question 5

Do you offer online sessions?

Accepted Answer

Yes. Live group mat classes and private 1:1 sessions are both available via Zoom — ideal if you can't make it in person, prefer to start from home, or have a reformer at home and want guidance using it properly.

Question 6

What's the difference between a private session and a small group class?

Accepted Answer

Private 1:1 sessions are fully tailored to you — ideal if you're working through a specific injury, have complex needs, or simply prefer one-on-one attention. Small group sessions (max 4) still get plenty of individual guidance, but at a more accessible price point and with the energy of training alongside others.

Question 7

Where is the studio located, and is there parking?

Accepted Answer

The studio is on Azalea St, Mapleton. You can park in the driveway, which has a turning space, or park on Delicia Rd for a short walk to the studio. We ask that you are respectful of our neighbours and keep their driveways clear.

Question 8

What are your prices?

Accepted Answer

Please click on this link to take you to our booking system where you can find the latest timetable and pricing.

Question 9

What's your cancellation policy?

Accepted Answer

We understand that schedules change. If you need to cancel or reschedule a session, at least 8 hours' notice is required. Sessions cancelled with less than 8 hours' notice may be charged in full. This policy applies to both online and in-studio sessions.Please read our full terms and conditions in our Waiver on our Booking System.

Question 10

Can I claim my sessions on Health Insurance?

Accepted Answer

No, sessions cannot be claimed on private health insurance. Lily Pond Pilates does not hold a private health fund provider number, so we are unable to offer rebates for our classes or private sessions. (Currently Pilates Instructors are not recognised by private health funds).

Question 11

Can I claim my sessions under the NDIS?

Accepted Answer

Yes, potentially! If you are Self-Managed or have a Plan Manager, you may be able to fund your Pilates sessions under the NDIS, provided that physical well-being, capacity building, or exercise falls under your approved plan goals. Because we are an unregistered provider, we cannot accommodate Agency-Managed participants. We recommend checking with your Support Coordinator or Plan Manager before booking to ensure alignment with your budget.

FAQ

Do I need Pilates experience to start?

What should I expect in a small group session?

I'm returning after injury, surgery, or time away from exercise — is that okay?

What should I wear, and do I need to bring anything?

Do you offer online sessions?

What's the difference between a private session and a small group class?

Where is the studio located, and is there parking?

What are your prices?

What's your cancellation policy?

Can I claim my sessions on Health Insurance?

Can I claim my sessions under the NDIS?

Lily Pond Pilates

Personalised Pilates for everyone in midlife and beyond + Online sessions worldwide - Reformer Pilates studio conveniently serving Mapleton, Montville, Flaxton, Kureelpa, and the Blackall Range.

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